1. Our Commitment
DG AutoEdge is committed to safeguarding the personal and financial data entrusted to us by customers and dealer partners. As a vehicle loan processing, facilitation, and disbursement coordination service, we handle sensitive information during the documentation and application processing coordination journey. This statement outlines the measures we take to protect your data.
2. Data We Handle
In the course of providing vehicle loan processing and coordination support, we may handle the following types of sensitive data:
- Personal identification documents (Aadhaar, PAN, driving licence)
- Address and identity proof documents
- Income and employment documentation (salary slips, ITR, bank statements, etc.)
- Vehicle purchase and registration details
- Contact information (phone, email, address)
3. Security Measures
3.1 Technical Safeguards
- SSL/TLS encryption for all data transmitted through our website
- Secure server infrastructure with access controls
- Regular security updates and vulnerability monitoring
- Encrypted storage for sensitive document files
3.2 Organisational Safeguards
- Access to customer data is restricted to authorised personnel only
- Staff are trained on data handling best practices and confidentiality obligations
- Document sharing with partnered banks and NBFCs follows structured, secure processes
- Physical documents, if any, are stored securely and disposed of appropriately
4. Data Minimisation
We collect and process only the data that is necessary for the specific purpose of processing your vehicle loan application, coordinating disbursement, or motor insurance support. We do not collect excessive or irrelevant personal information.
5. Data Sharing Controls
Your data is shared only with:
- Partnered banks and NBFCs directly involved in processing your loan application
- Insurance providers (only if you have requested motor insurance coordination)
- Essential service providers (hosting, communication tools) with appropriate safeguards
We do not sell, rent, or trade your personal data. We do not share data with unrelated third parties for marketing purposes.
6. Data Retention & Disposal
- Enquiry data is typically retained for up to 24 months
- Loan application documents are retained only as long as necessary for processing and coordination purposes
- Upon completion of the facilitation process or upon your request, data is securely deleted or anonymised
- Backup data follows the same retention and disposal schedule
7. Incident Response
In the unlikely event of a data breach or security incident:
- We will promptly investigate and contain the incident
- Affected individuals will be notified as soon as reasonably practicable
- Relevant authorities will be informed as required by applicable law
- Corrective measures will be implemented to prevent recurrence
8. Your Data Rights
You have the right to:
- Request a summary of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for data processing
- Lodge a complaint if you believe your data has been mishandled
9. Contact for Data Protection Queries
For any questions, concerns, or requests related to data protection, please contact us: