Service Policy

1. Scope of Services

DG AutoEdge provides the following vehicle loan processing, facilitation, and disbursement coordination services:

1. New Car Loan Processing: Documentation guidance, application processing, and coordination with partnered banks and NBFCs for new vehicle purchases.
2. Used Car Loan Processing: Support for used vehicle loan applications including document collection, lender coordination, and sanction follow-up support.
3. Dealer Loan File Coordination: Structured loan file coordination for automobile dealer partners, including documentation flow management and communication with partnered financial institutions.
4. Motor Insurance Coordination: Secondary support for motor insurance enquiries, renewals, and coordination with insurance providers, subject to provider terms and eligibility.

2. Service Process

Our standard service process follows these steps:

1. Requirement Sharing: Customer or dealer partner shares the vehicle loan requirement.
2. Document Collection: Required documents are collected and reviewed for completeness.
3. Application Submission: The loan file is processed and submitted to suitable partnered banks or NBFCs.
4. Follow-up & Coordination: DG AutoEdge coordinates with the customer, dealer, and lender for status updates and sanction formalities.
5. Sanction & Disbursement Coordination: DG AutoEdge coordinates disbursement-related processing with the customer, dealer, and partnered bank/NBFC. Final approval, loan terms, and lender-side release remain subject to the respective financial institution’s policies.

3. Fee Policy

No upfront processing fee is charged by DG AutoEdge before official lender sanction, unless specifically disclosed in writing to the customer or dealer partner prior to service engagement.

Any charges imposed by the lending institution (processing fees, insurance premiums, documentation charges, etc.) are governed by the respective financial institution's policies and are separate from DG AutoEdge's services.

4. Service Availability

• Geographic scope: PAN India
• Business hours: Monday – Saturday, 09:30 AM – 06:00 PM
• Communication channels: Phone, WhatsApp, Email, and website contact form

5. Customer & Dealer Responsibilities

• Provide accurate and complete personal, financial, and vehicle information
• Submit genuine KYC and income documents
• Respond to document requests and queries in a timely manner
• Understand that DG AutoEdge processes applications and coordinates disbursement but does not approve or reject loans independently
• Review and agree to the terms of the lending institution before accepting any loan offer

6. Service Limitations

DG AutoEdge does not:

• Guarantee loan approval, specific interest rates, or disbursement timelines
• Make credit decisions or assess creditworthiness
• Act as a bank, NBFC, or direct lender
• Provide legal, tax, or investment advice

7. Grievance Handling

If you have any concerns about our services, please reach out to us. We aim to acknowledge all grievances within 2 business days and provide resolution within 7 business days.

• Email: [email protected]
• Phone: +91 9217262535

8. Changes to Service Policy

DG AutoEdge reserves the right to modify this Service Policy. Updated versions will be posted on this page with a revised date.