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Privacy Policy

Last updated: May 2026

1. Introduction

DG AutoEdge ("we", "us", "our") is committed to protecting the privacy of individuals and businesses who use our vehicle loan processing, facilitation, and disbursement coordination services. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our website, forms, or customer support channels.

DG AutoEdge is a vehicle loan facilitation and processing coordination service and does not directly lend, approve loans, or make credit decisions. Personal data shared with us is used for loan file preparation and shared with partnered banks and NBFCs for the purpose of loan processing and disbursement coordination.

2. Information We Collect

2.1 Information You Provide

  • Identity information: Full name, date of birth, gender
  • Contact information: Phone number, email address, residential address
  • Financial information: Income details, employment type, existing loan obligations (as needed for loan application processing)
  • Vehicle information: Vehicle type, make, model, year, registration details
  • KYC documents: Aadhaar, PAN, driving licence, address proof, income proof, bank statements (shared for loan file preparation)
  • Enquiry details: Service type requested, message content, preferred communication method

2.2 Information Collected Automatically

  • Browser type and version
  • IP address and approximate geographic location
  • Pages visited, time spent on site, referral source
  • Device type and operating system

3. How We Use Your Information

We use the information collected for the following purposes:

  • To assist with vehicle loan documentation preparation and application processing
  • To communicate with you regarding your enquiry or application status
  • To share relevant application details with partnered banks and NBFCs for loan processing and disbursement coordination
  • To provide motor insurance coordination where applicable
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory requirements

4. Sharing of Information

We may share your personal information with:

  • Partnered banks and NBFCs: For the purpose of processing your vehicle loan application and coordinating disbursement. These institutions have their own privacy policies governing data handling.
  • Insurance providers: If you have requested motor insurance coordination, relevant details may be shared with insurance partners.
  • Service providers: Third-party tools used for website hosting, analytics, or communication (e.g., email or WhatsApp services).
  • Legal authorities: If required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Typically, enquiry data is retained for up to 24 months unless you request earlier deletion.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyse traffic patterns, and improve site functionality. You may control cookie preferences through your browser settings.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal obligations
  • Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before submitting personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after any modification constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: